Technical Support

Technical Support - FAQs

1. What are your support hours?
   Our support team is available daily from Sunday - Thursday 9 AM to 12 Midnight.
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2. How to report an issues?
   You can submit a support ticket via our portal or contact us directly on WhatsApp or calling 920033678.
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3. Is there a service level agreement (SLA)?
   Yes, we’ve recently activated SLA tracking through our ticketing system to ensure faster and more transparent support.
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4. Tracking support tickets
   You can track the ticket’s progress through the support portal, and you’ll receive automatic updates when there are changes.
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5. System customization
   We can tailor some interfaces and workflows to match your daily operations.
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